• @MisterFrog@lemmy.world
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    01 month ago

    I’m curious how this will go down in Australia. Seems like a pretty solid slam dunk refund, oh the product doesn’t work as advertised anymore?

    Cool, I’ve had this for 5 years and now I’d also like a full refund under Australian Consumer Law.

    Motherfuckers.

    (I don’t actually own a printer)

    • JackFrostNCola
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      01 month ago

      I imagine they have some stupid note or sticker somewhere saying “to avoid damaging your printer only use genuine Brother replacement cartridges”.
      Then all they have to say is “we patched a bug where unverified 3rd party ink cartriges could erroneously be used and cause malfunction or damage to the product.”

      • @MisterFrog@lemmy.world
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        01 month ago

        I found this help article where they say “Although not all non-genuine supplies may cause quality issues”.

        They said they recommend using theirs, but up until this they didn’t say you couldn’t.

        https://support.brother.com/g/b/sp/faqend.aspx?c=us_ot&lang=en&prod=dcpl2647dw_us&faqid=faq00000184_002

        Plus, it’s been universally understood that you have been able to use third-party cartridges. I really think if you’re persistent enough, you’d get a refund in Australia. Because else (in Victoria at least) you could take them to VCAT for like $70, which will cost them wayyy more in lawyer expenses than the price of a refund.

        This is not legal advice, but I reckon a refund under Australian Consumer Law is extremely doable if they go down this path (for existing printers).

        • JackFrostNCola
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          01 month ago

          Yeah interesting find, and i agree plus you can always sic the ACCC onto them if they start being painful

  • @AlecSadler@sh.itjust.works
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    01 month ago

    Going to be honest, didn’t realize my Brother laser printer got firmware updates, lol.

    In 7 years I’ve replaced the toner cartridge once, given that the stater cartridge isn’t very full I imagine it’ll be awhile before I have to replace it again, at least.

  • @NotMyOldRedditName@lemmy.world
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    01 month ago

    And this is why I’ll never connect my working printer to the internet.

    Taking a USB stick to it to print is annoying, but fuck this shit.

    They’re all horrible companies

    • Luffy
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      01 month ago

      Just connect it to a Server (like a raspi) via USB and share the printer through CUPS

      Its a little tedious to set up, but it works

      • @dan@upvote.au
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        01 month ago

        Why do that when you could just connect it to the LAN and put it on a separate VLAN?

        • nickwitha_k (he/him)
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          01 month ago

          Because the built-in networking stack on printers is garbage and having to install drivers on every client sucks.

          • @dan@upvote.au
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            01 month ago

            I’ve never had issues with networking or drivers with my Brother printer. I don’t have any Apple devices, but on Windows and Linux I just use the drivers that come with the OS.

        • @frezik@midwest.social
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          1 month ago

          I could see the argument that it’s more air gapped this way. Without having physical access to the Pi (or at least SSH access), it’d be hard to get any network connection through USB.

          But personally, I just blocked outgoing traffic from the printer.

      • @Nevermore9197@lemmy.world
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        01 month ago

        Is there a step by step anywhere to achieve this? I’m adept in tech. But don’t have the training or knowledge to just do it

    • @MystikIncarnate@lemmy.ca
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      01 month ago

      1000x this.

      We’ve got all this figured out for 3D printers with all kinds of cool tools to make the job easier, and yet, take away a dimension and there’s crickets?

      The hell?

      Let’s make a 3D printable 2D printer.

  • DigitalDilemma
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    01 month ago

    Thats’s a shame, I always considered brother one of the better makers of paper manglers.

    • @Tja@programming.dev
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      01 month ago

      I have a Ricoh that doesn’t give me any problems, works out of the box with Linux pcl6 drivers. Bought a third party toner cartridge like 8 years ago, still using it today. It’s an old model, but worth checking newer ones.

  • @werefreeatlast@lemmy.world
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    01 month ago

    I’m actually looking for a good multifunctional printer. Our Samsung is dying. It was an LED printer and we only changed toner 1 time in 15 years.

  • @OhVenus_Baby@lemmy.ml
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    1 month ago

    This is a total shit move but I have tried many printers and I’m still choosing Brother everytime. Especially on some older generations with copy scan and print. None of the other big brands are worth a shit. They all fail or jam in some form or fashion.

      • @OhVenus_Baby@lemmy.ml
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        01 month ago

        Oh I believe it but no doubt. But right now even with this totally shitty move and I mean totally shitty move. Brother atleast their older models still accept 3rd party cartridges. Everyone buy those! Fuck the new stuff.

    • @gutter_angel@lemm.ee
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      01 month ago

      i came across this explanation of it, haven’t verified it directly but he seems to make good content:

      https://youtube.com/shorts/ZX8OaZZDlM8

      he says theres identification each time you print using the yellow ink, and basically is a counterfeit currency countermeasure

      id kill to have a foss print setup though

      • @Rin@lemm.ee
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        01 month ago

        I know about the yellow dot thingy. Literally metadata on paper for no reason imo. I highly doubt a person could make a realistic fake through the use of a conventional printer.

        In the UK, we don’t even have paper money anymore, it’s plastic… Maybe it’s more of a USA skill issue, too?

  • @ChiefGyk3D@infosec.pub
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    01 month ago

    I really wish we had open source 2D printers like we have open source 3D printers. That could solve a lot of the problems I think as we could have an open spec to allow people to do whatever they want. My Prusa doesn’t care what brand filament I want to use, just as long it can drive it, melt it, and lay it down the way I need. Also why is it my 3D printers are more reliable than my 2D printers most days?

  • DFX4509B
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    01 month ago

    It’s going to get to the point where you might be better off going back to dot matrix if tank-based inkjet printers are somehow locked down via chemical DRM too.